Responsible
Gaming at fbajei

fbajei operates a strict 18+ age restriction policy. All games, betting markets, and financial transactions on the fbajei platform are available exclusively to players who are 18 years of age or older. This policy applies to every player in Bangladesh regardless of the specific game type, bet amount, or payment method used.

During the account registration process, every applicant is required to confirm that they are at least 18 years of age. fbajei reserves the right to request documentary proof of age at any stage — including at registration, before processing a first withdrawal, or at any later point at our discretion. Accepted identity documents include a valid National Identity Card (NID), passport, or birth certificate issued by a Bangladeshi authority.

If fbajei has reasonable grounds to believe that a player is under the age of 18, the account in question will be immediately suspended pending age verification. Any winnings accumulated while the account is under review will be withheld until verification is complete. If the player is confirmed to be under 18, the account will be permanently closed, all funds will be returned to the original deposit source, and the player's details will be retained solely for the purpose of preventing re-registration.

For the vast majority of players, gambling on fbajei is a form of entertainment — a way to enjoy cricket betting, casino games, or fishing titles alongside other leisure activities. However, for a minority of players, gambling can develop into a pattern that causes real harm to their finances, relationships, and mental wellbeing.

Problem gambling rarely appears overnight. It typically develops gradually through a combination of increasing bet sizes, chasing losses, and spending more time and money on gambling than originally intended. Being honest with yourself about your gambling habits is the first and most important step.

The following warning signs may indicate that gambling is becoming a problem rather than a pleasure:

If you recognise several of the above patterns in your own behaviour, we strongly encourage you to use one or more of the fbajei player protection tools described in Section 4 of this page, and to reach out to the fbajei support team or an external support organisation as described in Section 7.

The following self-assessment questions are designed to help you honestly evaluate your current relationship with gambling. Read each question carefully and answer as truthfully as you can. There are no right or wrong answers — this checklist is for your own awareness only.

fbajei provides a suite of player protection tools that are available to every registered account holder free of charge. These tools are designed to put you in control of your gambling activity so that it remains a safe and enjoyable experience. All tools can be activated by contacting the fbajei support team at [email protected].

Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. For example, you might choose to limit deposits to ৳2,000 per day, ৳10,000 per week, or ৳30,000 per month. Once a deposit limit is in place, fbajei will not permit any deposit that would cause you to exceed your chosen threshold within that time period.

• Deposit limits take effect immediately upon confirmation by our support team.
• Requests to decrease a deposit limit are actioned immediately.
• Requests to increase a deposit limit are subject to a mandatory 48-hour cooling period before the increase takes effect. This cooling period is a deliberate safeguard to prevent impulsive decisions made during a gambling session.

Session Time Reminders

You can configure the fbajei platform to display an on-screen notification after you have been playing continuously for a set number of minutes or hours. Available reminder intervals include 30 minutes, 1 hour, 2 hours, and 4 hours. When the reminder appears, you will be asked to confirm whether you wish to continue your session. This feature is particularly useful for late-night gaming sessions, where it can be easy to lose track of time.

Reality Checks

In addition to session reminders, fbajei can enable a reality check feature that displays a summary of your current session including total time played, total amount deposited in the session, total amount wagered, and net gain or loss. This gives you an accurate, real-time picture of your session activity to support informed decision-making.

Cooling-Off Period

A cooling-off period is a short-term account pause that is less drastic than full self-exclusion. During a cooling-off period, your account is suspended and you cannot log in, make deposits, or place bets. Cooling-off periods are available in the following durations: 24 hours, 7 days, or 30 days. At the end of the cooling-off period, your account is automatically reactivated unless you request an extension or escalate to self-exclusion.

Self-exclusion is the most serious player protection measure available on the fbajei platform. It is designed for players who feel that gambling has become a problem and who need a firm, enforced barrier to prevent further access to the platform. fbajei takes self-exclusion requests extremely seriously and processes them as a matter of priority.

How to Request Self-Exclusion

1. 1
   Contact Support: Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the email address associated with your account so we can locate your account quickly.
2. 2
   Choose Your Exclusion Duration: Select a minimum exclusion period — options include 6 months, 1 year, 3 years, or permanent exclusion. If you are unsure, our support team will discuss the options with you without pressure.
3. 3
   Account Suspension: Once your request is confirmed, your fbajei account will be suspended within 24 hours. You will not be able to log in, deposit, or place any bets during the exclusion period.
4. 4
   Marketing Suppression: Your account will be immediately removed from all marketing lists. You will not receive any promotional emails, SMS messages, or bonus offers from fbajei during your exclusion period.
5. 5
   Fund Withdrawal: Any remaining balance in your fbajei wallet at the time of self-exclusion can be withdrawn to your registered bKash, Nagad, or Rocket account before the suspension takes full effect. Contact support to arrange this.

Ending a Self-Exclusion Period

When a fixed-term self-exclusion period expires, your account will not be automatically reactivated. You must actively contact the fbajei support team to request reactivation. Before reactivation, our support team will encourage you to reflect on whether you feel ready to return to the platform responsibly, and will remind you of the player protection tools available. A mandatory 7-day reflection period applies before any self-excluded account can be reactivated.

Permanent self-exclusion is final. Once a permanent self-exclusion is confirmed, fbajei will not accept any request to reactivate the account under any circumstances. If you are considering permanent exclusion, we encourage you to also contact an external support organisation (see Section 7).

Protecting children and young people from exposure to online gambling is a responsibility that fbajei takes with the utmost seriousness. In addition to our own age verification procedures, we encourage all parents and guardians who share a computer, tablet, or mobile device with children to take practical steps to prevent underage access to gambling websites.

If you share a device with a minor and you have an fbajei account, we recommend the following precautions:

• Never save your fbajei login credentials in your browser's autofill or password manager on a shared device. A minor who gains access to your browser could use saved credentials to access your account.
• Always log out of your fbajei account after each session, particularly on shared or family devices.
• Use a device lock such as a PIN, fingerprint, or face recognition to prevent unauthorised access to your device when you are not using it.
• Consider parental control software such as Net Nanny, Qustodio, or your mobile operator's built-in family controls to filter gambling-related content at the device or network level. These tools can be configured to block access to gambling domains including fbajei.net.
• Talk openly with children about the risks of gambling and why it is restricted to adults aged 18 and above. Age-appropriate conversations about financial responsibility and risk help build long-term healthy attitudes toward money.

If you suspect a minor has accessed or created an fbajei account, report it immediately by emailing [email protected]. We will investigate and suspend the relevant account as a priority. All personal data relating to confirmed underage accounts will be deleted in accordance with our Privacy Policy, subject to any mandatory legal retention obligations.

If you believe gambling is causing you harm — financially, emotionally, or in your relationships — please reach out for help. Asking for support is a sign of strength, not weakness. fbajei's support team is here to assist with any responsible gaming request, and there are also professional organisations that specialise in gambling-related support.

Contact fbajei Support

For any responsible gaming request — whether that is setting a deposit limit, requesting a cooling-off period, or initiating self-exclusion — contact the fbajei support team at [email protected]. Please include your registered username and a clear description of the assistance you need. Our team operates from 09:00 to 01:00 BST (UTC+6), seven days a week, and will respond to responsible gaming requests as a priority. This email address is displayed as plain text — copy and paste it into your email client.

Responsible Gaming Principles to Follow

• Set a strict budget before each session and stop when it is reached — whether you are ahead or behind.
• Treat gambling as entertainment, not as a source of income or a solution to financial problems.
• Take regular breaks during extended gaming sessions. Step away from the screen, have a drink of water, and reset.
• Balance gambling with other leisure activities — exercise, time with family, social outings, and hobbies.
• Never gamble while emotionally distressed, under the influence of alcohol or substances, or when you are feeling unusually impulsive.
• Be honest with a trusted friend or family member about your gambling habits. Accountability to someone you trust is one of the most effective safeguards against problem gambling.
• If your gambling feels out of control, act immediately — use the fbajei cooling-off or self-exclusion tools rather than waiting until the situation worsens.

fbajei is committed to continuously reviewing and improving its responsible gaming programme. If you have suggestions for how we can better support player safety, or if you want to provide feedback on the tools described on this page, please contact us at [email protected].