fbajei
Privacy Policy

For the purposes of this Privacy Policy, the data controller responsible for the personal data collected and processed through the fbajei platform at https://fbajei.net is the fbajei operating entity ("fbajei", "we", "us", or "our"). fbajei operates as an online casino and sports betting platform serving the Bangladesh market, with all accounts denominated in Bangladeshi Taka (BDT).

This Privacy Policy applies to all personal data collected through the fbajei website at https://fbajei.net, including data collected during the account registration process, during the course of gameplay and betting activity, through deposit and withdrawal transactions, and through any communication you initiate with the fbajei customer support team.

This Privacy Policy is written in English. In the event of any inconsistency or ambiguity in interpretation, the English-language text of this document shall prevail. By registering a player account on the fbajei platform, or by continuing to use the platform after this policy has been published, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

fbajei collects personal data from players through several distinct channels: directly from you during registration and account management, automatically through your use of the platform, and from third-party payment processors when you make deposits or withdrawals. The categories of personal data we collect are set out below.

fbajei does not intentionally collect sensitive personal data beyond what is necessary for identity verification and responsible gaming compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health conditions unless specifically required by our responsible gaming obligations (for example, where a player self-identifies as having a gambling problem and requests self-exclusion).

fbajei uses the personal data it collects only for legitimate, defined purposes. We do not use your data for purposes incompatible with those stated below. The principal uses of your personal data are as follows:

• Account creation and management: To register your player account, verify your identity, maintain your BDT wallet, and manage your account settings and preferences.
• Processing transactions: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, or card payment; to reconcile transaction records and resolve payment disputes.
• Providing gaming services: To deliver casino games, sports betting markets, live dealer tables, fishing games, and all other services available on the fbajei platform.
• Identity verification and KYC compliance: To verify your age (18+ requirement) and identity as required by our internal compliance procedures. Verification may be requested at registration, at first withdrawal, or at any time at our discretion.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling behaviour; to administer deposit limits, cooling-off periods, and self-exclusion arrangements you request; to suppress marketing communications for self-excluded players.
• Fraud prevention and security: To detect and prevent fraudulent account activity, bonus abuse, money laundering, and unauthorised access attempts. Technical data including IP addresses and device fingerprints is used for this purpose.
• Customer support: To respond to your support requests, investigate complaints, and resolve disputes. Communication data including email correspondence and support ticket content is retained for quality assurance and audit purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have not opted out of marketing communications. You may opt out at any time by contacting [email protected].
• Platform improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, payment processing efficiency, and user experience.
• Legal compliance: To comply with applicable legal obligations, including financial record-keeping requirements and responses to lawful requests from relevant authorities.

fbajei will not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without providing you with the opportunity to seek human review of that decision.

fbajei does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data with third parties only in the following strictly defined circumstances:

• Payment service providers: We share the minimum necessary payment data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card processing partners strictly to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are not permitted to use your data for any purpose beyond processing your transaction.
• Game software providers: Casino and sports betting software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data necessary to deliver their games on the fbajei platform. These providers are contractually bound to maintain the confidentiality of player data.
• Identity verification services: Where required for KYC compliance, we may share identity documents with third-party identity verification service providers. These providers are contractually bound to use your data solely for the purpose of completing verification on behalf of fbajei.
• Legal and regulatory authorities: We may disclose personal data to relevant government authorities, law enforcement bodies, or regulatory agencies where required by law, by a valid court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Internal service providers: We may share data with trusted third-party service providers who assist us in operating the fbajei platform, including hosting providers, email delivery services, and analytics platforms. All such providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.

fbajei uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to gather aggregated analytics data that helps us improve the platform. The following types of cookies may be placed on your device when you visit fbajei.net:

fbajei does not use behavioural advertising cookies or third-party retargeting pixels. We do not share cookie data with advertising networks for the purpose of displaying targeted advertisements to fbajei players on other websites.

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in to your fbajei account and use core platform features. Disabling analytics cookies will not affect your ability to play games or process transactions.

fbajei takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

• SSL/TLS encryption: All data in transit between your browser or device and the fbajei platform is encrypted using SSL/TLS protocols. The fbajei website operates exclusively over HTTPS.
• Password hashing: Player account passwords are stored using one-way cryptographic hashing. fbajei staff cannot view your password in plain text. If you forget your password, it must be reset — it cannot be retrieved.
• Access controls: Access to personal data within fbajei systems is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Payment data isolation: Full payment account numbers (bKash, Nagad, Rocket, card numbers) are not stored in full on fbajei servers following transaction processing. Only the minimum reference data required for reconciliation and dispute resolution is retained.
• Incident response: fbajei maintains a data breach response procedure. In the event of a security incident that affects your personal data, we will notify affected players and take all reasonable steps to mitigate harm and prevent recurrence.

While fbajei implements all reasonable security measures, no online platform can guarantee absolute security against all threats. You are also responsible for maintaining the security of your own account by using a strong, unique password and not sharing your login credentials with any third party.

As a player on the fbajei platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond within 5 business days.

• Right of access: You have the right to request a copy of the personal data fbajei holds about you. We will provide this in a structured, readable format within 14 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update some details directly from your account settings page.
• Right to erasure ("right to be forgotten"): You may request that fbajei delete your personal data. Please note that this right is not absolute — we are required to retain certain financial and identity records for legal compliance purposes even after account closure. We will inform you of any data that must be retained and the reason for retention.
• Right to restrict processing: You may request that fbajei restricts its processing of your personal data in certain circumstances, for example while you dispute the accuracy of data we hold.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.
• Right to withdraw consent: Where fbajei processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to object to marketing: You may opt out of receiving marketing communications from fbajei at any time by emailing [email protected] with the subject line "Marketing Opt-Out". We will action your request within 5 business days.

fbajei retains personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and financial record-keeping obligations. The retention periods applied to the main categories of personal data are as follows:

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data.

If you request account closure, fbajei will begin the data retention clock from the date your account is formally closed. During the retention period following account closure, your data will not be used for any active purpose beyond legal compliance and audit. You will not receive marketing communications after account closure.

fbajei reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational procedures, or applicable legal requirements. The effective date at the top of this page will be updated each time a new version is published. We encourage you to review this Privacy Policy periodically to stay informed of how we manage your personal data.

Where a change to this Privacy Policy materially affects the way in which we process your personal data, we will endeavour to notify active players via a platform notification or email to the address registered on your account. However, it remains your responsibility to check this page regularly. Continued use of the fbajei platform after any update constitutes your acceptance of the revised Privacy Policy.

The most current version of the fbajei Privacy Policy is always available at https://fbajei.net/privacy-policy. Previous versions are not publicly archived but may be requested by contacting our support team.

For all privacy-related enquiries, data rights requests, or to report a concern about the handling of your personal data, please contact the fbajei support team at [email protected]. Support hours are 09:00 – 01:00 BST (UTC+6), seven days a week, English-language support only. This email address is displayed as plain text — please copy and paste it into your email client to contact us. Do not attempt to click it as it is not a hyperlink.